Description
The Helpdesk Analyst will serve as a single point of contact for IT support, handling customer service requests, telephone inquiries, troubleshooting, and trouble tickets. The role requires at least two years of helpdesk experience, familiarity with Jira Service Management and Genesys Cloud, strong communication and organizational skills, and knowledge of ACD systems. The position is based in Philadelphia, Pennsylvania, and involves two interview rounds: one online and one in-person.
