Summary from listing
NTT DATA is hiring a Provider Clinical Service Desk Agent to handle inbound healthcare customer calls in a 24/7/365 call-center environment. The role supports clinical applications such as Epic, Cerner, McKesson, and Meditech by troubleshooting workflow issues, application errors, user access, and functionality; tracking and escalating incidents; and driving resolution. The position requires shift flexibility, including nights, weekends, and holidays, and may require travel up to 10%. Preferred qualifications include at least four years of service desk or helpdesk experience, one year of technical troubleshooting experience, and a high school diploma or equivalent.
