Summary from listing
NTT DATA is seeking an IT Support Analyst to monitor live dashboards, analyze service delivery and quality, prepare management reports, troubleshoot online system problems, and provide technical guidance and coaching to less experienced colleagues. The role requires Microsoft operating systems and Office administration knowledge, reporting and troubleshooting skills, strong communication, English fluency, and flexibility to work shifts. Microsoft certifications and hybrid IT support experience are advantageous, while university or technical education is preferred.
