Description
The Helpdesk Associate will provide first-level technical support to end users by managing helpdesk tickets, troubleshooting Windows 11, software, system access, VPN, and Microsoft 365 issues, installing and configuring applications, administering user accounts and licenses, documenting incidents in an ITSM tool, escalating complex issues, and following security and compliance requirements. The role supports remote and on-site users, may require shifts, and emphasizes customer service, communication, prioritization, and teamwork.
