Summary from listing
NTT DATA is hiring a Help Desk Associate in Bangalore to provide IT service desk support, guidance, and training to end users; record, update, and escalate support issues; support IT onboarding; collaborate with internal IT teams on testing, integration, and maintenance; discover new business tools; and identify process and technology improvements. The role requires strong English communication, customer service, teamwork, troubleshooting, and knowledge of Windows, macOS, iOS, Android, Google Suite, and Microsoft environments. The stated schedule is Monday through Friday from 07:00 AM to 05:00 PM EST, with possible changes, overtime, and weekend work as needed.
