Summary from listing
NTT DATA is seeking a Helpdesk Associate to provide Level 2 technical guidance for identifying, prioritizing, researching, isolating, resolving, and following up on reported problems through phone, email, and chat. The role supports customers and internal client-infrastructure departments, requires troubleshooting knowledge of Microsoft Windows, PC hardware, Internet Explorer, Microsoft Office, and commercial-off-the-shelf applications, and follows ITIL incident and request-management practices. The position is a Grade-4 service-desk role requiring a graduate, preferably with a B.Tech/B.E. or other technical degree, one year of international calling experience, strong communication and customer-handling skills, and comfort working rotational shifts for 24x7 support.
