Summary from listing
NTT DATA is seeking an IT Service Desk Analyst to provide end-user support, guidance, and training; record, update, and escalate support issues; support IT onboarding; collaborate with internal IT teams on testing, integration, and maintenance; evaluate new business tools; and identify process and technology improvements. The role requires strong communication, customer service, troubleshooting, and knowledge of Windows, macOS, iOS, Android, Google Suite, and Microsoft environments, along with 24/7 rotational shifts, work from office, and the ability to work independently in a global team.
