Summary from listing
NTT DATA is seeking an IT Service Desk Analyst to provide end-user support, guidance, and training; record, update, and escalate issues; support IT onboarding; collaborate with internal IT teams on testing, integration, and maintenance; evaluate new business tools; and identify process and technology improvements. The role requires strong communication, customer service, troubleshooting, and software and hardware knowledge across Windows, macOS, iOS, Android, Google Suite, and Microsoft environments, along with 24/7 rotational shifts and mandatory work from the office.
