Summary from listing
The Service Desk Associate advises and assists users by phone, chat, and email, troubleshooting hardware, software, network, and peripheral issues; documenting service requests; diagnosing root causes; and coordinating with support groups. The role requires English fluency, IT troubleshooting, customer service, and familiarity with Microsoft operating systems and Office applications, with technical education or Microsoft certifications preferred. It is based in India with office and remote work options and includes competitive salary and benefits.
