Description
JSM Group is hiring a Helpdesk Engineer to provide day-to-day IT support across its business, including troubleshooting hardware, software, network, and systems issues; managing incidents; supporting end users; maintaining knowledge-base documentation; monitoring ticket queues; and contributing to service reporting and process improvement. The role is based across the Potters Bar and Barking offices on a hybrid basis and requires a UK driving licence and access to a vehicle. Essential qualifications include some IT support or helpdesk experience, a strong technical foundation, problem-solving and communication skills, and familiarity with desktop, network, and systems support; ITIL and incident-management familiarity are desirable.
