Description
The IT Support Specialist monitors and resolves helpdesk tickets, provides technical support through phone, email, chat, and remote access, troubleshoots hardware, software, network, and access issues, documents solutions, escalates complex problems, installs and updates systems and security patches, assists with user onboarding and offboarding, and trains users. The role requires Windows, Microsoft 365, ticketing, MDM, ITIL, networking, Active Directory, remote-support, and peripheral troubleshooting experience, along with a relevant college diploma or university degree and at least two years of IT support or helpdesk experience. It offers a hybrid work model and includes health insurance and other benefits.
