Description
The Helpdesk Lead will lead and supervise a small team of Helpdesk Technicians while providing first- and second-line end-user support for hardware, software, access, and connectivity issues. The role also manages desktop and mobile endpoint configuration and security, user account provisioning, ticketing operations, SLAs, reporting, documentation, and compliance. It requires a senior certificate and IT-related qualification, 3–5 years of helpdesk or end-user support experience including at least one year in a senior or team-lead capacity, and experience with Windows, Microsoft 365, ticketing systems, Active Directory, endpoint management, and basic network troubleshooting. The position is permanent and full-time, hybrid, and includes private health insurance and other benefits.
