Description
The Helpdesk Manager will lead the daily operations of Internet Brands’ helpdesk team, combining hands-on technical troubleshooting, team leadership, stakeholder engagement, and IT support management. The role focuses on AI-driven incident deflection, knowledge management, quality assurance, automation, SLA performance, office technology, procurement, and compliance. It requires at least seven years of helpdesk or IT support management experience, direct technical team leadership experience, and familiarity with ITSM platforms; compensation starts at $125,000, with medical, dental, and vision coverage among the benefits.
