Summary from listing
NTT DATA is seeking an L1/L1.5 Technical Support Associate to provide first-line technical guidance for identifying, prioritizing, and resolving customer-reported problems through phone, email, and chat. The role supports client infrastructure, troubleshoots Windows, hardware, and application issues, and uses tools including ServiceNow, Excel, Power BI, Active Directory, virtual machines, encryption and VPN tools, and Microsoft Intune. It requires a graduate, strong communication and customer-handling skills, 3–5 years of experience, and work in a rotational 24x7 shift from the office.
