Summary from listing
NTT DATA is hiring a Senior Service Desk Associate English in India to provide IT support through phone, chat, and email. The role handles customer contacts, records issues, investigates and resolves hardware, software, network, and peripheral problems, screens internal requests, coordinates with support groups, and advises users on IT policies. Candidates should have university education, preferably a technical degree or Microsoft certifications, experience with Microsoft operating systems and Office administration, strong troubleshooting and customer-service skills, English fluency, and flexibility to work shifts.
