Summary from listing
Ingles Markets is hiring an on-site Helpdesk Supervisor in Black Mountain, North Carolina, to supervise and coach Helpdesk and deskside support staff, schedule coverage, resolve escalated incidents, provide training, score call and ticket accuracy, document cases in ITSM/CSM and knowledge-management systems, follow up with end users, suggest process improvements, and perform monthly store-system audits. The role requires an associate degree or equivalent experience, at least two years of IT experience and two years of IT leadership experience, intermediate-to-advanced computer and software skills, and strong communication abilities; ITIL or HDI certification is a plus.
