Description
The role provides technical assistance and support for computer systems, hardware, and software, serving as the first point of contact for customers by phone or email. Responsibilities include remote troubleshooting, diagnosing issues, determining solutions, guiding customers through problem-solving, escalating unresolved issues, providing product information, recording events and resolutions, and updating customer status. The position is performed in an indoor office, may require occasional overtime and up to 10 percent local or overnight travel, and has no direct supervisory responsibilities.
