Description
TEKsystems is hiring a Tier 1 Service Desk Analyst for a contract, hybrid position in Catonsville, Maryland. The role serves as the first point of contact for end users, providing technical assistance through phone, email, chat, and ticketing channels; troubleshooting common issues; documenting interactions; following customer-specific processes; and escalating complex issues. The position pays $18.00 per hour and may include medical, dental, vision, retirement, insurance, disability, HSA, transportation, and leave benefits, subject to eligibility and plan terms.
