Description
TEKsystems is hiring a Tier 1 Service Desk Analyst for a contract, hybrid position in Catonsville, Maryland. The role serves as the first point of contact for end users, providing technical assistance through phone, email, chat, and ticketing channels; troubleshooting common issues; documenting interactions; following customer-specific processes; and escalating complex issues. The position pays $22.00–$23.00 per hour and may include medical, dental, vision, retirement, insurance, disability, HSA, transportation, and leave benefits, subject to eligibility and plan terms. The application is anticipated to close on October 9, 2026.
