Description
The Helpdesk Support Trainee will provide first-line application support to Naseej customers and internal users by receiving and classifying tickets, resolving common issues, documenting resolutions, escalating unresolved cases, communicating professionally, following SLAs, and learning the functions of supported Naseej products. The role requires a diploma in a relevant technology field, Arabic and English communication skills, problem-solving and customer-service abilities, familiarity with helpdesk procedures, and eligibility for the Tamheer program.
