Description
LEAP is hiring a permanent, full-time Helpdesk Technician for its hybrid Battersea office in London. The role provides real-time client support and issue resolution through email, phone, and live chat, using LEAP product knowledge and Salesforce technology including Service Cloud. The technician will also create self-help content, maintain client relationships, meet performance targets, and collaborate with a high-energy team. At least one year of customer-facing experience is required, along with communication, writing, analytical, problem-solving, Microsoft Word and Excel, teamwork, time management, and deadline-management skills. Salesforce or other CRM experience is beneficial. Benefits include private health insurance with dental and optical coverage, pension contributions, professional development support, and paid leave.
