Description
RSUI is hiring an onsite Helpdesk Technician in its Atlanta, Georgia office to provide customer service and technical support for desktop and mobile users. The role handles ServiceNow tickets, hardware and software troubleshooting, peripheral repairs, software installation, user instruction, documentation, and escalations, with after-hours support through an on-call rotation. Candidates need an associate’s degree or equivalent business experience, at least two years of technical customer support experience, and familiarity with troubleshooting, Microsoft Office, ServiceNow, Active Directory or Microsoft Entra ID, and endpoint deployment tools.
