Summary from listing
The Help Desk Technician supports Ingles Stores and corporate users by answering technology and operational inquiries, troubleshooting issues, documenting work in an ITSM/CSM platform, escalating problems, following up on resolutions, verifying daily sales data, and performing monthly user audits. The role requires a high school diploma or equivalent, general PC knowledge, intermediate Microsoft 365 knowledge, strong communication and multitasking skills, and offers Sunday-Wednesday or Wednesday-Saturday four-day, ten-hour shifts with overtime available.
