Description
Vista Global Solutions, LLC is hiring a Helpdesk Technician in Bethesda, Maryland to serve as the senior technical authority for YubiKey enrollment and deployment support. The role develops training materials and knowledge-base documentation, delivers YubiKey training, supports User Acceptance Testing, provides advanced Tier 2 troubleshooting, investigates complex enrollment issues, coordinates with agency help-desk leadership, creates escalation procedures and workflows, identifies recurring issues, and reports support trends. The position requires a bachelor's degree in information technology or a related discipline, at least eight years of enterprise technical support experience, MFA and authentication-platform experience, technical documentation and customer-service skills, and Public Trust or Secret eligibility.
