Description
As a Tier 2 Helpdesk Support professional, you will provide technical expertise and advanced troubleshooting to resolve complex software, hardware, or network-related issues. This role requires collaboration with Tier 1 support, system administrators, and other IT teams to ensure timely incident resolution. Key responsibilities include advanced troubleshooting, incident management, serving as a subject matter expert, contributing to knowledge base documentation, conducting root cause analysis, participating in change management, assisting in training and mentoring, and identifying areas for continuous improvement.
