Trainee/Intern Helpdesk position providing first-line technical support to end users through phone, email, and ticketing systems. The role troubleshoots Windows hardware, software, networking, and connectivity issues; performs software installation and configuration; uses remote-support tools; manages and documents tickets; supports onboarding and offboarding; escalates unresolved incidents; and follows SLAs and IT service-management practices while working rotational shifts.
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