Description
Apple is hiring an Information Systems Technician to provide 24/7 technical support to employees, contractors, and vendors through telephone, chat, email, and ticketing systems. The role involves troubleshooting hardware and software issues, assessing impacts, documenting resolutions, managing support cases, and coordinating with internal IT teams. The position requires at least one year of hardware and software support experience involving Macs, iOS devices, Apple Watch, and/or Apple TV, along with troubleshooting, networking, IT service management, and knowledge-base experience.
