Description
The Hospitality Hero serves as a primary ambassador for resident and family experience in a healthcare or senior-living community. The role conducts resident rounds, welcomes new residents, follows up on admissions and concerns, communicates weekly with designated family contacts, monitors satisfaction, coordinates issue resolution, supports reviews and reputation management, manages the CareCash Program, contributes to hospitality and culture initiatives, and builds relationships with referral sources and community partners. It reports to the community Administrator and collaborates with Peaks Healthcare Consulting's Chief Marketing Officer on resident experience, hospitality, branding, and culture initiatives.
