Description
The Host/Hostess serves as the first point of contact for guests at Fairmont The Norfolk, delivering professional hospitality and coordinating front-of-house and kitchen operations. Responsibilities include welcoming guests, managing reservations, seating and monitoring guest flow, handling inquiries and complaints, communicating dietary and special requests, processing cash, and maintaining the host stand. The role requires strong communication, organization, interpersonal, problem-solving, and teamwork skills, along with the ability to work under pressure and stand or walk frequently during shifts.
