Description
The Front Desk Agent serves as the primary guest-contact at the hotel, handling check-ins, guest relations, complaints, room-status coordination, wake-up calls, and information about hotel services and rates. The role requires prior front-desk or similar experience, a high school diploma or equivalent vocational training, hotel experience, computer proficiency, basic math, strong customer service, and the ability to use property-management or point-of-sale systems. Shifts include morning/afternoon and afternoon/evening schedules, with full-time benefits including medical, dental, and vision coverage.
