Description
The HR Client Services Representative supports the HR Shared Services Team at the company's Head Office in Saint John, New Brunswick. The role serves as a primary contact for employees, leaders, and stakeholders, handling HR, payroll, benefits, and system-related inquiries through phone, email, chat, and case management channels. Responsibilities include completing employee lifecycle transactions, investigating and resolving inquiries, maintaining employee and operational data, supporting testing and reporting, and contributing to process improvements and employee experience initiatives. The position requires post-secondary education in a relevant field, at least two years of experience in customer service, administration, HR, payroll, or a related environment, strong analytical and communication skills, Microsoft Excel proficiency, attention to detail, confidentiality, and a commitment to continuous improvement.
