Description
The HR Customer Care Coordinator supports KIPP Texas’s Human Resources team by managing a high-volume help desk, triaging and routing employee inquiries, resolving routine requests, and maintaining accurate ticket records. The role also assists with new-hire onboarding, benefits enrollment, I-9 facilitation, leave administration, and other HR administrative functions while handling sensitive employee information with confidentiality. It requires at least one year of experience in a high-volume HR or customer service environment, experience in a K-12 school district or public sector, and familiarity with HRIS and help desk systems; a bachelor’s degree is preferred. The position is hybrid, reporting to the central office or schools three days per week, with travel to other school sites or regional offices as needed.
