Description
Weckbacher Sicherheitssysteme GmbH is hiring a Customer Support & Software Support Specialist in Dortmund, Germany, for full-time, part-time, or permanent employment. The role supports customers using security-industry software, handles requests in the WeckbacherClavis hosting service, processes and documents incidents, maintains knowledge-base documentation, collaborates with the internal IT department, and contributes to improving support processes. Candidates need commercial, technical, or IT-related training, strong customer orientation, excellent German, and structured, solution-oriented working habits; initial technical support or help-desk experience is advantageous. Benefits include permanent employment, vacation days, bonuses, equipment, childcare support, and continuing education support.
