Human Resource Shared Services Agent I at National Vision

National Vision is hiring a Human Resource Shared Services Agent to provide first-level support for retail associates through the SERVE ticketing system, chat, and phone calls. The role handles People Team questions, manages Tier 1 knowledge articles, supports testing and process improvements, and provides backup to the Shared Services team. The position requires 0–2 years of customer service experience, a high school diploma or equivalent, and experience with ticketing and HRIS systems; ServiceNow and UKG are preferred. Benefits include health and dental insurance, a 401(k) match, paid time off, parental leave, and an employee eyewear discount.