Description
Kerry is hiring a Service Desk Analyst for a permanent full-time hybrid role at its Powerhouse workplace near Bandar Utama MRT Station. The analyst will serve as a single point of contact for ICT users, log and diagnose incidents, provide customer service, assign cases to second-line support, meet service-level agreements, and maintain knowledge-base documentation. The role requires an ICT or related qualification, 1–3 years of service-desk or support experience, desktop and Microsoft Office knowledge, Citrix and Active Directory administration skills, and strong communication and analytical abilities; SAP knowledge is advantageous.
