Description
The ICT Support Engineer will install, configure, support, and customise Serko systems software and firmware; coordinate local area network implementation and maintenance; monitor infrastructure, computers, and data communication networks; troubleshoot hardware, software, and connectivity issues; provide escalated ICT support across geographical regions; maintain documentation and operational policies; and participate in operational changes and computer-room maintenance. The role requires software and hardware troubleshooting, network management, documentation, analytical and communication skills, and the ability to meet schedules and timelines.
