Description
The Voice Services Manager leads and functionally supervises Frederick County’s enterprise voice and telecommunications team, overseeing daily voice operations, staff development, service delivery, incident resolution, system maintenance, technical projects, procurement, budgets, and modernization initiatives. The role requires advanced knowledge of enterprise voice, SIP, carrier services, contact-center technologies, cloud and endpoint solutions, information security, and project management, along with a bachelor’s degree and at least eight years of information technology experience, including two years supervising others.
