Description
Central is hiring an Implementation & Customer Success Manager to own live customer accounts and guide clients through onboarding, product configuration, integrations, troubleshooting, and ongoing support. The role involves setting up call flows, configuring automation and telephony features, managing healthcare and practice-management integrations, conducting daily customer calls, triaging issues with engineering, addressing churn risks, and documenting recurring fixes. Candidates need at least three years of relevant B2B software implementation or customer success experience, workflow or automation configuration experience, telephony or healthcare-systems experience, and the ability to work from 9 a.m. to 5 p.m. US Eastern time from anywhere.
