Description
Central is hiring an Implementation & Customer Success Manager to own customers from contract signing through implementation, launch, adoption, ongoing success, renewal, and expansion. The role involves configuring AI agents, workflows, integrations, telephony, and automation; troubleshooting technical issues; communicating with customers; identifying churn risks and expansion opportunities; and developing implementation playbooks. Candidates need at least three years of relevant customer-facing experience, hands-on software configuration experience, and familiarity with telephony, VoIP, SIP, EHRs, APIs, webhooks, or workflow automation. The position offers remote work flexibility and requires availability during United States business hours.
