Description
Central is hiring an Implementation & Customer Success Manager to own the customer journey from contract signing through implementation, launch, and ongoing success. The role involves configuring AI agent workflows, call forwarding, and integrations; building and improving agent behaviors; troubleshooting technical issues; coordinating with engineering; conducting onboarding and check-ins; identifying churn risks and expansion opportunities; and documenting recurring issues. The position requires at least three years of relevant implementation, customer success, or technical account management experience, hands-on software configuration experience, and experience with telephony, healthcare software, or APIs and integrations. It offers a remote work environment with flexibility in setup.
