Description
The Implementation Coordinator owns the coordination and execution of client onboarding for larger, enterprise-level accounts, translating sold solutions into organized launch plans. The role partners with Sales, Solutions, Operations, Technology, and Account Management to define scope, timelines, system setup, documentation, stakeholder communication, testing, risks, and post-launch handoffs. Responsibilities include maintaining project plans and CRM records, coordinating account and carrier readiness, supporting integrations and onboarding milestones, escalating issues, and participating in post-launch reviews. The role requires strong client-facing communication, organization, cross-functional collaboration, problem-solving, and familiarity with Microsoft Office and implementation tools; relevant transportation, logistics, customer onboarding, implementation, project coordination, or customer success experience is required, while a bachelor’s degree and experience with project management, CRM, transportation management, customer portal, or workflow tools are preferred.
