Summary from listing
Exotel is hiring a Contact Center Software Implementation Specialist in Bengaluru, Karnataka, India. The role involves installing and configuring contact center software such as IVR, ACD, CTI, and CRM systems; troubleshooting performance, reliability, and scalability issues; training end users; maintaining documentation; collaborating with developers, quality assurance analysts, and project managers; and improving processes. The position requires 1–5 years of implementation experience, familiarity with Linux and Windows, networking and database basics, strong communication and organizational skills, and willingness to learn telephony concepts.
