Description
Broccoli is hiring an Implementation Manager to own the onboarding experience for new HVAC, plumbing, and electrical customers. The role involves setting up AI agents, customizing prompt flows and voice logic, integrating with CRMs such as ServiceTitan, training customer owners and office managers, monitoring early adoption, and collaborating with product and engineering to improve AI workflows. The position requires at least three years of experience in onboarding, customer success, or technical implementation, along with strong communication, organization, and process-management skills.
