Description
The Implementation Manager leads eShipping’s Implementations function within the Solutions team, overseeing the onboarding of new and enterprise-level customers and the people, processes, tools, and routines needed for consistent launches. The role combines people leadership, hands-on project management, customer-facing communication, cross-functional coordination, risk and scope management, contract and documentation administration, account and system readiness, performance tracking, and continuous improvement. It requires at least five years of progressively responsible experience in logistics, transportation, customer onboarding, implementation, project management, account management, operations, or a related customer-facing role, along with experience leading complex workstreams, coordinating cross-functional resources, and leading or supporting people development. A bachelor’s degree or equivalent education and experience is required.
