Description
Papaya Global is hiring an Implementation Manager for its Client Services team to lead end-to-end client onboarding and payroll implementation projects from discovery through go-live. The role manages project plans, client communication, data migration, testing, compliance, documentation, issue resolution, and handovers, while collaborating with Product, Account Management, Support, and Engineering. It also emphasizes using AI-powered workflows, automations, and no/low-code solutions to improve implementation efficiency and scalability. The position requires a bachelor’s degree or equivalent professional experience, 3–5+ years of customer-facing experience, payroll implementation experience in the Americas, and hands-on experience building AI-driven workflows or automations.
