Description
ServiceNow is hiring an Implementation Manager to lead enterprise customer implementations of the Moveworks SaaS platform and new product offerings. The role owns on-time, on-budget project delivery, including governance, scope, budget, timelines, risks, change management, resourcing, reporting, stakeholder alignment, and issue resolution. The manager also helps customers launch agentic workflows, supports adoption and organizational readiness, mentors project resources and partners, collaborates cross-functionally with Sales, Product, Customer Success, and partners, and transitions customers to post-launch support. The position requires 4+ years leading software implementations, project management experience, AI integration experience, a bachelor’s degree, and up to 25% travel.
