Implementation Manager, Essentials at First Due

First Due is hiring a full-time Implementation Manager, Essentials to own end-to-end delivery of a large portfolio of concurrent fire and EMS agency implementations. The role combines project management, prioritization, escalation, customer adoption, CAD and dispatch integration, and a clean transition to Customer Success with hands-on configuration of most purchased modules. It is fully remote in the United States, pays $85,000, and requires at least four years of customer-facing implementation, professional services, or SaaS configuration experience.