Description
parcelLab is hiring a full-time Implementation Manager to own the technical onboarding experience for SaaS customers, including discovery, configuration, data ingestion, AI-tool enablement, troubleshooting, and technical triage. The role collaborates with Customer Success and Solution Consulting, recommends product improvements, and requires 3–5 years of implementation, onboarding, or technical project management experience in SaaS businesses. It is fully remote within the United States, with work in the Eastern or Central Time Zones.
