Description
The Implementation Project Manager leads new-brand implementations from post-sale kickoff through go-live, coordinating Sales, Solutions, Product, Engineering, Operations, customers, and 3PL partners. The role manages project plans, timelines, milestones, action items, risks, escalations, documentation, and customer experience while contributing to scalable implementation processes. It requires at least two years of project management, customer onboarding, or implementation experience, startup or high-growth experience, strong stakeholder communication, proficiency with tools such as Salesforce, Jira, or Baton, eCommerce workflow knowledge, and a bachelor’s degree or equivalent experience.
