Description
The Import Support Services Coordinator manages import documentation and release functions, including post-reconciliation, manifest correctors, in-bond management, cargo release, demurrage invoicing, and pre-abandonment communication. The role also handles import bill-of-lading emails, cargo tracking, intermodal and documentation issues, diversion requests, call-center support, and abandoned-cargo claims, while researching root causes and proposing solutions. A high school diploma or GED, one year of related service-industry experience or training, and excellent soft skills are required; previous call-center experience is preferred.
